Customer Service

Items that are unworn and unaltered may be returned up to 90 days after the date of purchase for refund or exchange. Shipping charges from your original order are not refundable. 

For more information, or to place a return/exchange, please visit our Returns & Exchanges page.

Items that have been discounted 50% off or more are considered Final Sale. These items may not be returned or exchanged, unless there is a manufacturing defect.

At Borgo28, it is our policy not to give price adjustments for items purchased prior to our Seasonal Sales. It is our belief that prior to the sale, customers are able to shop our full selection of product styles and sizes to ensure they are able to get the exact items they wish to purchase. At sale time there is no guarantee that all styles and sizes will be available or on sale.

We ship all orders via UPS from our warehouse in New York. Orders received by 11am EST are shipped the following business day (Monday-Friday) from when the order is placed. Standard delivery is ground service and is expected to take 3-7 business days.

Expedited orders placed by 11am EST will be shipped the following business day (Monday-Friday, excluding holidays). Express Delivery is not an option for packages shipped to Hawaii, Alaska, or Puerto Rico.

Standard Shipping: $10.00 / FREE on orders over $300

2-Day Shipping: $30.00

If you wish to stop receiving the Borgo28 catalog, just let us know by emailing customercare@borgo28.com or by calling us toll-free at 1.877.Borgo28 (877.267.4628).